Customer Growth & Lifecycle Marketer

Peregrine Technologies • San Francisco, CA

1d

About The Position

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people — and we’re amplifying our impact as we expand into the enterprise and internationally.
In this role, you will…
Build Peregrine’s customer marketing strategy from the ground up, focused on post-sale engagement spanning everything from onboarding and time-to-value, to value reinforcement, expansion, renewal readiness, and advocacy activation.
Own the email channel end-to-end, including automated 1:1 and 1:many programs, triggered and batch campaigns, audience enrichment, QA, reporting, and ongoing optimization.
Partner closely with Customer Advocacy to scale customer champions into referral, review, case study, and event engagement.
Reinforce best practices and successful usage patterns across the customer base.
Design and manage lifecycle architecture using product usage, account attributes, engagement signals, and customer maturity to deliver relevant, timely messaging.
Work across Product Marketing, Communications, Customer Advocacy, and Field Marketing to ensure customer messaging aligns with product priorities, market narratives, and field needs.
Enable scalable execution by developing repeatable processes for campaign intake, audience definition, template creation, scheduling, and measurement.
Serve as the internal owner and advocate for customer marketing programs, with responsibility for measurement and reporting. Clearly communicate strategy, performance, and insights across peer and leadership groups.

Requirements

• Hands-on experience with HubSpot and Salesforce, and familiarity with in-app, push, or multi-channel customer engagement tools and workflows.
• Strong understanding of customer marketing, with experience across scaled channels as well as supporting customer success teams.
• Deep experience architecting multi-channel customer engagement journeys in a B2B/B2G context, with multivariate personas, use cases, and campaign objectives.
• Comfort working with product usage data and engagement signals to drive targeting, personalization, and triggering.
• Experience supporting or partnering closely with Customer Success, Customer Marketing, or Advocacy teams.
• Comfort using AI-native tools for enrichment, personalization, experimentation, and workflow automation.
• Strong project management and cross-functional collaboration skills, with the ability to balance multiple programs and stakeholders.
• A data-driven mindset, using insights to continuously test, iterate, and improve customer outcomes.

Responsibilities

• Build Peregrine’s customer marketing strategy from the ground up, focused on post-sale engagement spanning everything from onboarding and time-to-value, to value reinforcement, expansion, renewal readiness, and advocacy activation.
• Own the email channel end-to-end, including automated 1:1 and 1:many programs, triggered and batch campaigns, audience enrichment, QA, reporting, and ongoing optimization.
• Partner closely with Customer Advocacy to scale customer champions into referral, review, case study, and event engagement.
• Reinforce best practices and successful usage patterns across the customer base.
• Design and manage lifecycle architecture using product usage, account attributes, engagement signals, and customer maturity to deliver relevant, timely messaging.
• Work across Product Marketing, Communications, Customer Advocacy, and Field Marketing to ensure customer messaging aligns with product priorities, market narratives, and field needs.
• Enable scalable execution by developing repeatable processes for campaign intake, audience definition, template creation, scheduling, and measurement.
• Serve as the internal owner and advocate for customer marketing programs, with responsibility for measurement and reporting. Clearly communicate strategy, performance, and insights across peer and leadership groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed