Customer Graphics Administrator

Amcor

10d

About The Position

This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel. Coordinates efficient job order information for assigned accounts through the graphics development process to meet customer expectations. This position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision-making and project management skills to provide an exceptional experience for our customers.

Requirements

Education – Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred
Experience in a print manufacturing and/or graphic communication environment preferred.
Knowledge of MS-Excel, MS-Word, MS-Outlook, Adobe Photoshop/Illustrator/CS is an advantage.

Responsibilities

Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization.
Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.
Basic understanding regarding Amcor customers and products, external contracting business, and order management.
Coordinates with the customer and communicates schedule milestones that are achievable based on plant capabilities.
Participates in continuous improvement projects and initiatives related to internal or external customers to continuously improve.
Participate in Problem Solving sessions to identify root cause and corrective actions.
Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system.
Assists with data governance opportunites.
Assist projects to support continued accuracy, integrity, and completeness.
Participate in escalation process for managing customer requirements.
Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.
Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
Act as the back-up for designated team members. Maintain the same level of service excellence as provided to your core customers.
Facilitates all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups.
Attends all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non-business hours.
Completes a quality review on products prior to their shipment to customers to verify customer expectations.
Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers.
Must have a good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base.

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 9 days per year and may be slightly higher by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)