Customer Fulfillment Representative

Rexel • Denver, CO

34d • $19 - $29

About The Position

We are looking for a Customer Fulfillment Representative to join our Rexel USA team in Denver, CO! Summary: The Customer Fulfilment Representative is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch.

Requirements

• 2+ years of customer service, sales, or related experience
• High School or GED - Required
• Customer service oriented with solid verbal and written communication skills
• Proven problem solver with strong attention to detail
• Demonstrated self-starter with resilient personal initiative
• Desire to assume increasing levels of responsibility
• Highly organized with ability to prioritize and manage multiple tasks and deadlines
• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions
• Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
• Goal oriented and self-motivated with ability to work both independently and within a team environment
• Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools
• Proven experience in data mining, analyzing, and reporting out on large data sets

Nice To Haves

• Prior experience in the distribution industry a plus
• 4 Year / Bachelor's Degree - Preferred

Responsibilities

• Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies
• Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process
• Assist in continually improving customer service levels which exceeds customer requirements and expectations
• Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met
• Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis
• Secures market level pricing feedback from customers and provides timely price quotations and/or proposals
• Proactively manage customer open order data to maximize fill rates and customer satisfaction
• Assist with identifying and executing profitable growth projects to implement for key GSO accounts
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities - We like to promote from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees