Customer Fulfillment Leader - Gas Repair & Refurb

GE Vernova • Greenville, NC

7d

About The Position

The Customer Fulfillment Leader serves as the primary liaison between the region and repair service centers, managing in-shop repair demands. Provides strategic leadership to balance timely customer deliveries and cost efficiency. Works cross-functionally to understand capacity and determine the strategy around utilizing available capacity for each of the manufacturing sites that support the segment and output needs. This role is a vital connection with the Materials Management Organization (MMO) Segment to fulfill current and future demand effectively as well as manage the phase-in/phase-out of change management.

Requirements

• Bachelor’s degree from an accredited university or college
• 8+ years of experience in manufacturing / supply chain
• 5+ years of experience specifically in fulfillment / material planning / scheduling function
• Proven capability with materials management disciplines including S&OP

Nice To Haves

• Ability to lead, manage and communicate with all levels of the business
• Inclusive leadership style, proven ability to build a connection with the team
• APICS certifications (CPIM and/or CSCP)
• Global experience working with cross-functional teams.
• Demonstrated ability to use lean tools for continuous improvement.
• Strong analytical & problem-solving skills
• Ability to handle multiple priorities, act independently, and use sound judgment
• Ability to successfully motivate and maintain high integrity, employee involvement, safety and teamwork
• Change agent with energy, passion and enthusiasm
• ERP [SAP(PMx), Baan, Oracle (Zeal)] experience in a manufacturing environment
• Knowledge of the manufacturing processes

Responsibilities

• Directing gas customer demands to the appropriate service center based on needs and capacity
• Collaborating with Region CPM/Sales teams to ensure accurate job information for optimal service placement
• Drive Fulfillment KPI’s and adherence to Fulfillment standard work
• Overseeing repair demand logistics, ensuring timely shipments and meeting customer promise dates
• Collaborate with plants to ensure timely output as per supply plan and ensuring on time delivery to customer
• The leader will drive LEAN projects, standardize processes across the Optimization team and Repair Value Stream
• Manage creation and maintenance of supply capacity models for all key constraints within the assigned segment while aligning to the targets of the business
• Keep ERP systems and tools up to date and accurate to the current supply capacity
• Partner with the demand planning, factory, purchasing and finance teams to facilitate cross-functional alignment through transparent discussion and decisions
• Manage relationships with MMO Segment, factories and value stream leaders to support execution and proactively optimize capacity constraints for business objectives to meet supply plan
• Track forecast accuracy and drive process improvement to optimize demand signal within the segment
• Demonstrate leadership in communicating business goals/programs/processes for a supply planning segment
• Use experience and expertise to solve problems

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level