Customer First Strategy and Operations Intern (Summer 2026)

Okta • San Francisco, CA

20h

About The Position

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About the Role: We are looking to hire two Customer First Strategy and Operations Interns. In this role, you will gain hands-on experience working with Okta’s Customer Success and Renewals Operations teams. This role provides exposure to key areas, including sales process optimization, sales systems, customer success and renewals strategy and operations. You’ll work closely with cross-functional teams, analyze data to drive business insights, and support initiatives that enhance operational efficiency across Okta’s go-to-market strategy.

Requirements

• Currently pursuing a Bachelor’s degree in Business, Economics, Data Analytics, or a related field with an expected graduation date of Dec. 2026 or May/June 2027.
• Strong analytical skills with proficiency in Excel and Google Sheets (Salesforce and Tableau experience is a plus)
• Interest in sales strategy, business operations, process optimization, or customer success.
• Excellent communication and collaboration skills to work with cross-functional teams.
• Self-motivated, detail-oriented, and eager to learn in a fast-paced environment.

Nice To Haves

• Salesforce and Tableau experience is a plus

Responsibilities

• For Customer Success Operations: Help maintain the internal knowledge base and toolkits, as well as playbooks for our CSMs and TAMs.
• Assist in building and optimizing dashboards to track Key Performance Indicators (KPIs) as well as overall growth metrics.
• Shadow team members to document standard operating procedures (SOPs) for the CS Operations department.
• Support the management and enhancement of our Gainsight and Salesforce systems, and reporting dashboards.
• For Renewal Operations: Triage and troubleshoot operational issues and optimize our systems as well as gather, analyze, and present data and information from multiple data sources and support ad-hoc requests from the Renewals and other Customer First teams.
• Drive process improvements that improve overall data integrity as well as draft and publish key process and policy documentation that is critical to our responsibility and the functions we support.
• Develop and present recommendations based on data analysis and industry best practices.

Benefits

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta
• Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs.

What This Job Offers

• Career Level: Intern