Customer First Advocate
About The Position
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeapâs proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Customer First Advocates must demonstrate a positive attitude and a strong willingness to learn and grow within the company. The position requires excellent verbal communication skills, as the primary responsibility will be assisting customers over the phone by answering questions, resolving issues, and providing support courteously and efficiently. Candidates must also have the flexibility to work varying schedules, including Saturdays, to meet the needs of our customers and team.
Requirements
- Strong math and computer skills
- A positive attitude
- The ability to work effectively with clients at all stages of the process
- The ability to calmly and professionally handle dissatisfied clients and offering thoughtful solutions.
Responsibilities
- Answering customer service phone calls.
- Review documentation sent in via email or through Origin tool to make decisions on cases.
- Willingness to do other tasks as they arise.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
