Customer Advocate

G & F Precision Molding Inc•Sturbridge, MA

45d•$65,000 - $75,000•Onsite

About The Position

G and F Precision Molding Inc., Fiskdale, MA, is growing! We are agile, innovative, customer-centric, and our goal is to provide specialized, creative solutions and a commitment to ongoing service and quality. G&F Precision is unique; our core business is life science including medical devices and pharmaceuticals. We provide custom solutions to universal manufacturing needs. We have the experience, ability, and drive to tackle challenging projects from concept to execution. We're seeking a dedicated Customer Advocate to join our team. The ideal candidate will have experience in the Customer Advocate role and will be responsible for Customer Service and Order Entry, serving as the primary point of contact for our clients, ensuring their needs are met with efficiency and professionalism. This position reports directly to the Customer Relations Manager. Occasional travel to our Danvers, MA location is required.

Requirements

2-year degree or equivalent
Minimum of 3 years of experience in a customer-service function in a manufacturing environment
2-5 years of experience in customer-facing environment
Ability to work independently and as part of a team
Excellent communication and interpersonal skills
2-5 years’ experience in utilizing inventory systems in an ERP system environment along with proficiency in Microsoft Word, Excel and Outlook
English (Required)
Fiskdale, MA 01518: Reliably commute or planning to relocate before starting work (Required)

Responsibilities

Processes customer orders in a timely manner
Delivers customer confirmations on outside platforms or portals per customer request
Handles all customer communications in a professional & timely manner
Manages client inquiries, coordinating with internal teams, and maintaining high levels of customer satisfaction
Builds and maintains strong customer relationships
Proactively engages with customers
Tracks and follows up on customer requests to assure customer satisfaction is achieved
Receives and complies with verbal and written directions
Performs and/or produces all work and/or product in conformance with G&F quality management system
Complies with all G&F Safety Rules, Policies and Procedures
Performs additional duties and functions of a related nature as assigned without notice