Customer Financial Management Specialist
About The Position
Ready to help us transform healthcare? Bring your true colors to blue. What we need This position involves account management in a billing and receivables area with a dedicated book of business. The Analyst II will be responsible for ensuring the processing of accurate and timely invoices for all product lines. Analysts will make recommendations and decisions involving account set-up to their manager or work directly with Sales and Underwriting to secure the proper documentation to update the billing system. They will represent the company externally to accounts, brokers, and third party administrators on the phones. They will work collaboratively with internal constituents from various cross-functional departments and will represent the company externally to accounts, brokers and third party administrators. This role is eligible for our e worker persona. For remote candidates. Your Day to Day 1. Account management -Ensure ASC deposits and rates are set at renewal and all components of billing have been coded including account buy ups. 2. File imports- timely importing of all applicable billing files into system applications. 3. Invoice management – timely emailing of weekly and monthly customer invoices for all lines of business 4. Management of Secure File Transfer Process (SFTP) website including weekly file loading, customer set up and password resets. 5. Daily review, balance and controls of Premium invoices This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.
Requirements
- Proficiency in Microsoft Office Suite, including Access
- Experience with financial analysis, operation processing and negotiation skills
- Excellent verbal, written, and presentation skills
- Excellent time management and organizational skills
- Bachelor’s Degree (preferably in a business-related field)
- Minimum of 2-3 years’ experience in a financial and/or customer service area preferred.
- High school degree or equivalent required unless otherwise noted above
Nice To Haves
- Personal commitment to quality, customer service, and teamwork
- Knowledge of BCBSMA financial arrangements and billing systems a plus
Responsibilities
- Account management -Ensure ASC deposits and rates are set at renewal and all components of billing have been coded including account buy ups.
- File imports- timely importing of all applicable billing files into system applications.
- Invoice management – timely emailing of weekly and monthly customer invoices for all lines of business
- Management of Secure File Transfer Process (SFTP) website including weekly file loading, customer set up and password resets.
- Daily review, balance and controls of Premium invoices
Benefits
- Participate in process improvement/efficiency projects
- Negotiate with internal departments on securing renewal and change information
- Train and mentor new associates and peers
- Educate internal areas on the available financial arrangements
- Provide recommendations on appropriateness of financial reporting set-up & customization.
- paid time off
- medical/dental/vision insurance
- 401(k)
- a suite of well-being benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
