Customer Financial Management Specialist

Blue Cross Blue Shield of Massachusetts • Boston, MA

12d • $32 - $39 • Remote

About The Position

Ready to help us transform healthcare? Bring your true colors to blue. What we need This position involves account management in a billing and receivables area with a dedicated book of business. The Analyst II will be responsible for ensuring the processing of accurate and timely invoices for all product lines. Analysts will make recommendations and decisions involving account set-up to their manager or work directly with Sales and Underwriting to secure the proper documentation to update the billing system. They will represent the company externally to accounts, brokers, and third party administrators on the phones. They will work collaboratively with internal constituents from various cross-functional departments and will represent the company externally to accounts, brokers and third party administrators. This role is eligible for our e worker persona. For remote candidates. Your Day to Day 1. Account management -Ensure ASC deposits and rates are set at renewal and all components of billing have been coded including account buy ups. 2. File imports- timely importing of all applicable billing files into system applications. 3. Invoice management – timely emailing of weekly and monthly customer invoices for all lines of business 4. Management of Secure File Transfer Process (SFTP) website including weekly file loading, customer set up and password resets. 5. Daily review, balance and controls of Premium invoices This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties. WHY Blue Cross Blue Shield of MA? We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue. At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our " How We Work " Page.

Requirements

• Proficiency in Microsoft Office Suite, including Access
• Experience with financial analysis, operation processing and negotiation skills
• Excellent verbal, written, and presentation skills
• Excellent time management and organizational skills
• Bachelor’s Degree (preferably in a business-related field)
• Minimum of 2-3 years’ experience in a financial and/or customer service area preferred.
• High school degree or equivalent required unless otherwise noted above

Nice To Haves

• Personal commitment to quality, customer service, and teamwork
• Knowledge of BCBSMA financial arrangements and billing systems a plus

Responsibilities

• Account management -Ensure ASC deposits and rates are set at renewal and all components of billing have been coded including account buy ups.
• File imports- timely importing of all applicable billing files into system applications.
• Invoice management – timely emailing of weekly and monthly customer invoices for all lines of business
• Management of Secure File Transfer Process (SFTP) website including weekly file loading, customer set up and password resets.
• Daily review, balance and controls of Premium invoices
• Participate in process improvement/efficiency projects
• Negotiate with internal departments on securing renewal and change information
• Train and mentor new associates and peers
• Educate internal areas on the available financial arrangements
• Provide recommendations on appropriateness of financial reporting set-up & customization.

Benefits

• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees