Customer-Facing Application Trainer - Division 8

ASSA ABLOY • Phoenix, AZ

1d

About The Position

Join us at ASSA ABLOY as we revolutionize the future of training! We're on the verge of an exciting transformation in our training department, set to take our methodologies to new heights in the digital age. This opportunity is not just a job; it's a chance to lead innovation and shape the future of training within our organization. A s a Software Training Specialist, you'll become an expert in our software solutions and play a crucial role in enhancing the learning experiences of our clients and internal teams. You will also assist the Training and Implementation Specialist in ensuring a smooth transition from training to implementation, supporting both training and client onboarding processes. What You Will Be Doing Master ASSA ABLOY software solutions and apply them within real-world door and hardware workflows. P artner with clients to understand operational processes, industry challenges, and technology needs. D evelop and deliver tailored training plans aligned with customer use cases and industry best practices. Lead training sessions for individuals or groups, both in person and virtually. Create, update, and refine training materials in collaboration with the Training Manager. Identify and implement innovative training tools and delivery methods to improve engagement. E valuate training effectiveness and recommend continuous improvements. Provide meaningful feedback from training sessions to product, development, and training leadership. S upport the transition from training to implementation in partnership with the Training and Implementation Specialist. G a ther and analyze post-training feedback to enhance onboarding and rollout processes. Contribute to the development of new training content aligned with evolving software updates. Continuously look for ways to improve training quality, relevance, and impact. What We Are Looking For K nowledge of the Door and Hardware industry is required. Hands-on experience with door systems, hardware, access control, or related industry workflows. E xperience in training, customer support, education, or instructional roles is a plus. E x c ellent communication and interpersonal skills, with the ability to connect with technical and non-technical stakeholders. S trong organizational, planning, and facilitation skills. Comfort using audiovisual tools, presentation software, and training platforms. F amiliarity with Microsoft Office, training software, and scheduling/calendar tools. Project Management experience or certifications are advantageous. Willingness to travel for customer training engagements as needed. What We Offer W e ’ r committed to supporting long-term career growth and meaningful work. Our benefits include: Ongoing professional development and internal career mobility opportunities. Competitive pay and a comprehensive benefits package, including multiple healthcare plans, tuition reimbursement, and matching 401(k). Generous paid time off and holiday schedule. E mployee discounts on ASSA ABLOY products, travel, entertainment, and more . We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Requirements

• Knowledge of the Door and Hardware industry is required.
• Hands-on experience with door systems, hardware, access control, or related industry workflows.
• Excellent communication and interpersonal skills, with the ability to connect with technical and non-technical stakeholders.
• Strong organizational, planning, and facilitation skills.
• Comfort using audiovisual tools, presentation software, and training platforms.
• Familiarity with Microsoft Office, training software, and scheduling/calendar tools.
• Willingness to travel for customer training engagements as needed.

Nice To Haves

• Experience in training, customer support, education, or instructional roles is a plus.
• Project Management experience or certifications are advantageous.

Responsibilities

• Master ASSA ABLOY software solutions and apply them within real-world door and hardware workflows.
• Partner with clients to understand operational processes, industry challenges, and technology needs.
• Develop and deliver tailored training plans aligned with customer use cases and industry best practices.
• Lead training sessions for individuals or groups, both in person and virtually.
• Create, update, and refine training materials in collaboration with the Training Manager.
• Identify and implement innovative training tools and delivery methods to improve engagement.
• Evaluate training effectiveness and recommend continuous improvements.
• Provide meaningful feedback from training sessions to product, development, and training leadership.
• Support the transition from training to implementation in partnership with the Training and Implementation Specialist.
• Gather and analyze post-training feedback to enhance onboarding and rollout processes.
• Contribute to the development of new training content aligned with evolving software updates.
• Continuously look for ways to improve training quality, relevance, and impact.

Benefits

• Ongoing professional development and internal career mobility opportunities.
• Competitive pay and a comprehensive benefits package, including multiple healthcare plans, tuition reimbursement, and matching 401(k).
• Generous paid time off and holiday schedule.
• Employee discounts on ASSA ABLOY products, travel, entertainment, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed