Division 8 Inside Sales
About The Position
This position is responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and quoting customers on needed products. The Sales Counter Associate is responsible and accountable for: Delivering excellent customer service by having a professional and positive attitude in all interactions with customers Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance Learning products, and how to best direct customers to the products they need. Using the operating system to create and release sales orders Studying and staying current in door, frame, and finish hardware products Receiving payment or obtaining credit applications Maintaining a clean, safe, and productive work environment that is welcoming to walk-in customers
Requirements
- Able to use operating system, sales software, and Microsoft Office Suite
- Excellent customer service skills
- Excellent communication and problem-solving skills
- Moderate computer skills.
- No issue with repetitive use of fingers and hands, sitting for long periods, and long periods of computer usage
- Pre-employment background screening
Nice To Haves
- Door, frame and hardware industry experience preferred but not required
- Some sales experience preferred
Responsibilities
- Assisting customers by properly identifying needed items
- Using parts catalogs and computer system
- Billing merchandise orders
- Making necessary entries to the inventory control system
- Distributing special order parts
- Receiving warranty parts
- Quoting customers on needed products
- Delivering excellent customer service
- Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
- Learning products, and how to best direct customers to the products they need
- Using the operating system to create and release sales orders
- Studying and staying current in door, frame, and finish hardware products
- Receiving payment or obtaining credit applications
- Maintaining a clean, safe, and productive work environment that is welcoming to walk-in customers
- Able to successfully quote and sell to customers in person and on the phone
- Creation and release of sales orders
- Dependable and available to customers, coworkers, and managers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
