Customer Experience Training Coordinator

Land Vehicles Americas•Elkhart, IN

23d•Hybrid

About The Position

As a Customer Experience Training Coordinator in the Customer Experience team , you will play a pivotal role in shaping how our teams engage with customers across channels. You’ll design, coordinate, and deliver training programs that empower our customer-facing teams to provide consistent, high-quality service aligned with our brand values and operational goals.

Responsibilities

Develop and implement training programs for customer service, technical support, and sales teams focused on customer experience excellence.
Collaborate with cross-functional teams (Product, Marketing, HR, and Operations) to ensure training content reflects current products, systems, and customer expectations.
Facilitate onboarding sessions for new hires and ongoing development workshops for existing staff.
Monitor training effectiveness through feedback, performance metrics, and customer satisfaction data; recommend improvements accordingly.
Maintain and update training materials, manuals, and e-learning modules using Dometic’s learning management system (LMS).
Coordinate logistics for training sessions, including scheduling, materials preparation, and communication with participants.
Support the rollout of new tools, systems, or processes that impact customer interactions.
Champion a culture of continuous learning and customer-first thinking across the organization.