Customer Experience Coordinator
About The Position
Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you’ll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits. NJR Home Services, a subsidiary of New Jersey Resources is seeking a Customer Experience Coordinator to respond promptly and professionally to customer requests for NJR Home Services. Deliver a seamless, personalized experience in every interaction- building satisfaction and fostering long-term customer loyalty.
Requirements
- High school diploma or equivalent is required; an associate or bachelor’s degree is preferred.
- At least two years of related experience is required.
- Excellent customer service skills.
- Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
- Excellent verbal and written communication skills.
- Detail-oriented with excellent organizational skills.
- Demonstrated skills in fact-based analysis and problem solving.
- Ability to utilize creativity in generating ideas and implementing solutions.
Responsibilities
- Respond promptly to customer inquiries and service requests submitted through the company website.
- Advise customers on comfort plans, ensures customers are informed and supported through the process.
- Schedule appointments for outside sales representatives and follow-up on existing leads.
- Support outside sales representatives with financing and rebates.
- Conduct outbound calls to gather customer feedback following installations and service identifying opportunities to enhance the customer experience.
- Make outbound calls to new comfort plan customers to explain their plan benefits and ensure understanding of services included.
- Collaborate with the marketing team to strategically plan and execute customer-focused campaigns and promotions.
- Collect and analyze customer survey data to identify trends, strengths, and areas for improvement.
- Maintain strong communication and collaboration with field personnel and the customer service team.
- Assist with the preparation and processing of permits required for installations as needed.
- Support continuous improvement initiatives by providing insights and feedback based on customer interactions.
- Assist in creating a consistent and positive brand experience across all customer touchpoints.
Benefits
- Medical insurance coverage from day 1
- 401k vesting immediate.
- Employee insurance and medical plans, including prescription, vision and dental benefits.
- 401(k) program with generous company match.
- Company stock purchase plan.
- Wellness programs, including free on and off-site fitness centers.
- Employee Assistance Program (EAP).
- Tuition reimbursement program.
- Paid time off including paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
