Customer Experience & Technology Intern

Topcon Healthcare•Oakland, NJ

6d•$22 - $25•Onsite

About The Position

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life. We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button. By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you. At Topcon Healthcare, we don’t wait for the future. We invent it. Join us. Learn more about working with us at topconcareers.com Topcon Healthcare is looking to offer an internship program from June 2, 2025, until August 14, 2025. This is a paid program located in the Oakland NJ office. The hours for this program are Monday – Thursday 9am – 5pm. Come join the Topcon Healthcare team to help build real-world skills and knowledge to influence your education and career path. Are you ready to dive into the world of Customer Experience (CX) and make a real impact? We’re seeking a motivated and creative intern to join our dynamic team this summer! If you’re passionate about improving processes, enhancing the customer journey, and leveraging cutting-edge tools and technology, this is the role for you.

Requirements

Is pursuing a degree in Business, Technology, Marketing, or a related field.
Has a passion for customer experience, technology, and innovation.
Is detail-oriented, organized, and ready to tackle challenges.
Thrives in a collaborative, upbeat environment.

Nice To Haves

Has basic knowledge of HTML, CSS, and JavaScript (bonus points if you’ve worked with Shopify or similar platforms!).

Responsibilities

Customer Experience Process & Journey Mapping Collaborate with the team to map out customer journeys and identify pain points.
Analyze current workflows and recommend process improvements.
Partner with departments to create customer-centric strategies.
Document and communicate findings to improve customer satisfaction.
Learn and apply customer experience design principles.
Customer Success Software & Tools Get hands-on with Salesforce and other leading customer success platforms.
Support the implementation, customization, and testing of software tools.
Assist in building and analyzing CRM reports and dashboards.
Learn about call center management systems and their integrations.
Present insights derived from customer data to key stakeholders.
Customer Care Portal Enhancements Work with the team to deliver innovative updates to our Customer Care Portal.
Contribute to automating workflows, fixing bugs, and creating new features.
Help maintain portal dashboards and performance reports.
Collaborate on user interface enhancements to improve usability.
Learn about project management practices and tools in a real-world setting.
Light Coding Projects Put your coding skills to use with HTML, CSS, and JavaScript.
Assist in developing new functionalities for the Help Center and Customer Care Portal.
Troubleshoot and test software integrations for smooth operation.
Learn and apply coding standards to ensure high-quality deliverables.
Work alongside developers to understand technical project lifecycles.
eCommerce Shopify Site Management Gain experience managing a top-tier Shopify store.
Support product updates and oversee API integrations.
Assist with CSS and Liquid Code changes for site enhancements.
Respond to and resolve site change requests within a 24-hour SLA.
Learn about managing online store performance and customer interactions.