Customer Experience Sr Spclst

Engie • Houston, TX

3d • Hybrid

About The Position

As our Customer Experience Senior Spclst, you will support the management and day-to-day operations of our key account and strategic partner relationships. Reporting to the Strategic Account Services Manager, this role focuses on customer engagement, operational support, and performance tracking to deliver a seamless, high-quality experience for key account customers and channel partners. The ideal candidate brings a strong background in customer service, relationship management, and data-driven decision-making within the retail energy or broader energy sector. This position is based in Houston, TX and reports to the Customer Experience Manager.

Requirements

• You hold a Bachelor’s degree in Business, Marketing, or a related field; in lieu of a degree, seven (7) years of relevant work experience, including hands-on experience in customer engagement, account management, or related operational functions, will be considered
• A minimum of five (5) years of experience in the retail energy or energy sector
• You hold a strong foundation in customer service and relationship management, including hands-on experience gained through roles supporting key accounts, partners, or customer-facing operations
• You have experience using Freshdesk or similar CRM tools to manage partner interactions, service requests, and ongoing support
• You are knowledgeable in tracking, analyzing, and reporting on key performance indicators (KPIs) to improve partner satisfaction and overall business outcomes
• You are highly organized with strong attention to detail and the ability to manage multiple priorities effectively
• You have excellent communication and problem-solving skills, with the ability to clearly convey information to internal and external stakeholders.
• You are able to collaborate effectively within a dynamic sales organization and across cross-functional teams

Responsibilities

• Provide operational and analytical support to the Strategic Account Services Manager, ensuring strong customer relationships and service excellence
• Serve as a key liaison for key account inquiries, offering timely resolutions and proactive support
• Provide full front-end support in onboarding a new key accounts, working closely with the Sales team to ensure seamless process.
• Assist in the management of key account communications, ensuring alignment with business objectives and sales strategies
• Utilize Freshdesk or similar CRM platforms to track key account interactions, service requests, and issue resolution

Benefits

• This role is eligible for our hybrid work policy
• Compensation Salary Range: $67,500 – $103,385 USD annually
• In addition to base pay, this position is eligible for a competitive bonus / incentive plan and emergency or on-call pay.
• Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs.
• We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.
• we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees