Customer Experience Specialist

Audio Enhancement • Kansas City, MO

3d • Onsite

About The Position

At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education. We are currently seeking a Customer Experience Specialist, in the Kansas, Missouri area! The Customer Experience Specialist is to support the Regional Sales Director in achieving sales quota for the year. As an ambassador for Audio Enhancement, the FSR will assist the Regional Sales Director in sales and customer service needs, as requested, by assisting in the sales process, addressing customer service needs, and in collaboration with the Educational Development team, ensuring the adoption of the Audio Enhancement solution.

Requirements

• 2 to 3 years of direct work experience in customer support or sales support related position preferred.
• Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
• Strong problem identification and objection resolution skills.
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal and written communication skills.
• Strong presentation skills.
• Ability to travel 60% with up to 4 days per week on site.
• Able to perform basic calculations and mathematical figures.
• Ability to work individually and as part of a team.
• Experience with customer relationship management software.
• Must be Authorized to work in the US.

Responsibilities

• Building relationships with appropriate customers and school support personnel
• Providing a high level of on-site customer support as needed, including school visits, on-site service, customer trainings, etc.
• Assisting Regional Sales Directors with presentations and sales functions.
• Assisting with the Implementation Process and follow up with the customer as appropriate.
• Developing and fostering reseller relationships, working with new and existing dealers to generate additional sales revenue and market share.
• Maintains accurate records and participates in required meetings.

Benefits

• Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, and matching 401k.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees