Customer Experience Specialist
About The Position
At nbkc bank, we do things a little differently, and that’s the way we like it. We're not just a bank; we're a tech-forward, people-focused team that believes banking should be simple, helpful, and human. We're looking for two Customer Experience Specialist's to join our crew. If you're energized by helping people, solving problems, and making someone’s day a little easier, this could be the perfect role for you. You’ll be the voice (and chat!) of nbkc, helping customers with everything from checking their balances to navigating our digital tools. You’ll solve problems, answer questions, and provide support that feels personal, not robotic. You'll work in a hybrid setup, splitting your time between home and our Kansas City office. We call it @Flex, and it’s designed with real life in mind. About nbkc: nbkc isn’t your typical bank, and we don’t want to be. We’re reimagining what a bank can be by investing in people, technology, and a culture that brings out the best in each other. nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life. We’ve been proudly recognized as one of Kansas City’s Best Places to Work for 5+ years, and once you’re here, you’ll see why. Ready to build something better with us?
Requirements
- 2+ years of experience in banking, customer service, or contact centers.
- Strong communication skills and a love for solving problems.
- Comfort working independently and using digital tools.
- A high school diploma or GED (required).
Nice To Haves
- Familiarity with bank products or regulations.
- Previous hybrid or remote work experience.
- A knack for identifying customer needs and offering thoughtful solutions.
- Fluency in Spanish
Responsibilities
- Handling inbound calls and chats from customers with professionalism and empathy.
- Assisting with online banking, debit card issues, application status updates, and more.
- Identifying opportunities to make banking better, both for the customer and for nbkc.
- Staying in the know with bank policies, tools, and systems to deliver accurate, secure service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
