Customer Experience Specialist
About The Position
Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com | LinkedIn | YouTube This position provides daily support for customer accounts to ensure the effective execution of customer's needs. The position requires partnerships with multiple functional areas within Amcor to ensure customer requirements are achieved at a professional level. This role actively collaborates with internal teams to build and maintain strong relationships with assigned accounts resulting in business growth.
Requirements
- Ability to make fact-based decisions and understand the impact on our customers and business
- Demonstrates professional verbal and written skills in fast-paced environment
- Ability to perform independently with minimal supervision
- Ability to multi-task, prioritize and manage time effectively
- Fluent in all required databases, programs, portals, and operating systems necessary for internal and external support
- College degree or equivalent work experience required (approximately 2+ years)
Responsibilities
- Able to perform all activities at Customer Experience Specialist I level
- Manage top tier level accounts
- Pro-actively engage customers to better understand account needs and challenges
- Participates with departmental and cross functional teams and projects
- Perform other related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Plastics and Rubber Products Manufacturing
Number of Employees
5,001-10,000 employees
