Customer Experience Specialist

GSFoods • Ponchatoula, LA

3d • Onsite

About The Position

The Customer Experience Specialist provides excellent customer service by completing and processing orders, finding solutions to order issues, and communicating the transit of orders from our dock to theirs.
You are a multitasker, organized and have an easy going, professional, get it done attitude.
You are structured and independent within a fun and supportive team environment.

Requirements

• Excellent skill in both verbal and written communication
• Strong organizational skills, great multi-tasker, attention to detail
• Not afraid to resolve customer issues.
• Thrives in an independent work environment, self-motivated& structured.
• Skill inestablishingand maintaining effective working relationships.
• Customer service focus/excellent phone skills
• Proficient in Microsoft office, NAV
• Establishpriorities, andmake decisions.
• 2 years+ofCustomer Serviceexperiencerequired.
• High school diploma or equivalent

Responsibilities

• Process inboundorders, communicate order status to customers.
• Review accuracy of incomingand outgoingorders, collect and input orderssubmittedvia fax, email,voicemail,or on-line order entry transmission.
• Build andmaintainprofessional, positive, proactiverelationships with customers.
• Manage multiple assigned accounts.
• Able to meet deadlines including department daily deadlines and seasonal deadlines.
• Inform customers of items availability per regular ordering process offering a solution with a substitution including specs while accommodating serving size.
• Assistcustomers daily via telephone and email to provide customer service and resolve problems.
• Work with Inventory and Procurement to notify when low stock or out of stock issues at the warehouse level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED