Customer Experience Specialist

Apex Service Partners•Sarasota, FL

13d

About The Position

Position Overview The Customer Experience Manager is responsible for ensuring a positive and seamless experience for customers by managing task distribution, responding to inquiries, resolving issues, and maintaining effective communication. This role requires a proactive and collaborative approach to customer service, with the ability to handle a fast-paced and dynamic work environment. What We Offer You: Year-Round Work Birthday Pay Paid Time Off (PTO) after 90 Days Parental Leave Paid Training Weekly Pay 7 Paid Holidays Employee Relief Fund Education & Tuition Assistance Robust Benefits Package (Health, Dental, Vision Insurance, 401k Match, IRA, and More) Employee Discounts Employee Referral Bonus Career Growth Opportunities

Requirements

Ability to maintain a pleasant and professional attitude towards customers.
Strong communication skills, both written and verbal, with the ability to interact effectively with a diverse customer population.
Excellent customer service skills, with the ability to resolve issues, complaints, and concerns efficiently.
Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
Ability to work both independently and as part of a team, with a focus on collaboration and shared goals.
Comfortable with multitasking and rapidly switching between tasks without loss of efficiency.
Ability to make decisions based on established guidelines and procedures, with the confidence to act independently when necessary.
High school diploma or equivalent required.
Minimum of 1 year of experience in customer service or a customer-facing role.
Experience with computers and related systems in an administrative office environment.
Proven ability to work effectively in a fast-paced and constantly changing work environment.
Demonstrated ability to communicate effectively and professionally with both customers and co-workers.

Responsibilities

Task Management: Oversee the management of tasks, ensuring they are filtered, prioritized, and assigned to the appropriate department. Monitor task completion and ensure timely responses to customer inquiries. Monitor and respond to Birdseye correspondence
Customer Interaction: Provide immediate assistance to customers who are facing concerns, through live communication channels Answer customer questions, resolve complaints, and offer information about products, services, orders, and company policies. Handle incoming customer concern calls and make outbound calls in time-sensitive situations, ensuring customer satisfaction.
Team Collaboration: Work collaboratively with team members in a fast-changing environment, maintaining a positive and supportive atmosphere. Share insights and provide feedback to improve team performance and customer satisfaction.
Reporting and Communication: Inform the supervisor of any areas of concern related to customer service or task management. Maintain accurate records and reports of work performed, including customer interactions and task completion. Check phone messages and follow up on customer concerns promptly.
Problem-Solving: Take initiative in addressing customer issues, demonstrating a proactive and "can-do" attitude. Provide effective solutions to customer problems, ensuring a positive resolution.
Professionalism: Maintain a positive and professional demeanor in all customer and staff interactions. Exemplify trustworthiness and reliability in handling customer concerns and team collaboration.

Benefits

Year-Round Work
Birthday Pay
Paid Time Off (PTO) after 90 Days
Parental Leave
Paid Training
Weekly Pay
7 Paid Holidays
Employee Relief Fund
Education & Tuition Assistance
Robust Benefits Package (Health, Dental, Vision Insurance, 401k Match, IRA, and More)
Employee Discounts
Employee Referral Bonus
Career Growth Opportunities