Remote Full-Time Permanent Customer Experience Specialist
About The Position
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and t his core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! Join Our World-Class Team as a REMOTE Full-Time Permanent Customer Experience Specialist Now Hiring for Our March 2026 New Hire Class! Are you passionate about helping others and delivering exceptional customer service? We’re looking for enthusiastic individuals with flexible, open availability (days, evenings, nights, and weekends) to join our Customer Care team! About Us Signet Jewelers is the world’s #1 specialty jewelry retailer, known for our “People First” approach. We’re all about world class customer service, continuous learning, and empowering our team members at every level. The Role As a Customer Experience Specialist , you will be the first point of contact for customers calling into our Contact Center. You’ll help support iconic brands including Kay, Jared, Zales, Peoples, and Banter , ensuring every customer leaves the interaction feeling valued and supported.
Requirements
- Previous customer service or client support experience
- Strong verbal and written communication skills
- Ability to multitask with accuracy and attention to detail
- Comfort with data entry, Microsoft Word, Excel, and basic math
- Analytical mindset to interpret feedback and continually improve
Nice To Haves
- Bilingual skills (especially Spanish) are a plus
Responsibilities
- Provide professional, courteous, and grateful assistance on every telephone call
- Deliver exceptional, personalized resolutions tailored to each customer’s needs
- Maintain accurate records of interactions and transactions
- Multitask confidently—documenting, researching, and engaging with customers in real time
- Demonstrate strong phone etiquette and represent Signet positively at all times
- Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
- Manage escalated concerns with empathy, patience, and professionalism
Benefits
- Join an inclusive, diverse culture where you matter
- Work safely and comfortably from home—we provide all necessary equipment
- Competitive starting pay of $16.50/hour , plus seasonal overtime opportunities
- Employee discounts
- Bilingual Spanish differential pay available (must pass speaking/writing assessment)
- Up to 6 weeks of paid training , plus ongoing coaching, and development
- Opportunities for cross-training (e.g. chat support)
- Earn referral bonuses when your recommended hires complete 60 days!
- Comprehensive healthcare, dental, and vision insurance to keep you and your family covered
- Generous 401(k) matching after just one year to help secure your financial future
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
