Customer Experience Specialist

Southern National Roofing • Columbia, MD

5d • $125,000 - $200,000

About The Position

We’re one of the top 2% roofing companies in the U.S., operating across multiple states. We help homeowners protect and improve their homes — with honesty, quality, and unmatched customer experience. We’re expanding fast and looking for driven Customer Experience Specialists who are confident, professional, and motivated to succeed.

Requirements

• 3+ years of outside sales or customer-facing experience
• Strong communication & presentation skills
• Reliable vehicle and valid driver’s license
• Coachable, confident, and highly motivated personality
• Tech-savvy (comfortable using tablets or CRM software)
• iPad required (purchase through us is available)

Responsibilities

• Meet with homeowners for pre-scheduled, confirmed appointments (no cold calls)
• Guide customers through roof inspections, options, and pricing
• Help homeowners make informed, confident decisions
• Deliver 5–10 in-home consultations per week
• Deliver outstanding customer service from start to finish
• Attend team meetings and ongoing training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed