Customer Experience Specialist

Southern National Roofing • Winston-Salem, NC

6d • $125,000 - $300,000

About The Position

Earn $150,000 - $300,000 per year - No Cold Calling. About Us We’re one of the top 2% roofing companies in the U.S., operating across multiple states. We help homeowners protect and improve their homes — with honesty, quality, and unmatched customer experience. We’re expanding fast and looking for driven Customer Experience Specialists who are confident, professional, and motivated to succeed. What You’ll Do Meet with homeowners for pre-scheduled, confirmed appointments (no cold calls) Guide customers through roof inspections, options, and pricing Help homeowners make informed, confident decisions Deliver 5–10 in-home consultations per week Deliver outstanding customer service from start to finish Attend team meetings and ongoing training Compensation $125,000–$200,000+ per year (base draw + uncapped commission + bonuses) Average monthly earnings: $10,000–$18,000 Weekly pay structure Paid training included Schedule Monday–Friday: Appointments at 1pm & 6pm and occasionally 10am as well Saturday: 10am and 2pm appointments Sales meetings: Ongoing daily Field-based role (drive 30 - 90 mins to confirmed appointments)

Requirements

• 3+ years of outside sales or customer-facing experience
• Strong communication & presentation skills
• Reliable vehicle and valid driver’s license
• Coachable, confident, and highly motivated personality
• Tech-savvy (comfortable using tablets or CRM software)
• iPad required (purchase through us is available)

Responsibilities

• Meet with homeowners for pre-scheduled, confirmed appointments (no cold calls)
• Guide customers through roof inspections, options, and pricing
• Help homeowners make informed, confident decisions
• Deliver 5–10 in-home consultations per week
• Deliver outstanding customer service from start to finish
• Attend team meetings and ongoing training

Benefits

• Paid training included
• uncapped commission
• bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed