Customer Experience Specialist – Insurance Call Center (Austin, TX)

We Insure, LLC.•Austin, TX

2d•$20 - $24•Onsite

About The Position

As a Customer Experience Specialist at We Insure, you’ll deliver top-tier support to policyholders, producers, lenders, and partners. You’ll manage inbound calls, live chats, and task work, with occasional outbound calls to follow up or resolve issues. In this fast-paced, tech-savvy environment, you’ll help clients navigate their insurance needs while keeping every interaction smooth and professional. Now accepting applications. Onsite interviews will be scheduled during the weeks of April 20th - May 1st, 2026.

Requirements

2+ years of customer service experience, including 1+ year in a call center.
Texas Property & Casualty Insurance experience.
Excellent communication skills and attention to detail.
Ability to multitask across systems and platforms.
Dependable, adaptable, and team oriented.

Nice To Haves

Texas P&C License preferred

Responsibilities

Serve as the first point of contact for inbound calls and chats.
Handle billing questions, policy changes, and cancellations.
Navigate multiple carrier systems to resolve requests accurately.
Maintain performance metrics for quality, handle time, and attendance.
Document all interactions clearly and professionally.

Benefits

Medical, Dental, Vision, Life, Pet
Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program