Customer Experience Specialist

Blyss Journeys • Rochester, NY

1d • Remote

About The Position

We are seeking a motivated, customer-focused Customer Experience Specialist to assist clients with planning and booking travel. This role is ideal for individuals who enjoy helping others, providing exceptional service, and working in a flexible, remote environment within the travel industry. As a Customer Experience Specialist, you will support clients through the travel planning process while learning the systems, suppliers, and tools needed to succeed as a Travel Advisor.

Requirements

• Strong communication and customer service skills
• Reliable, self-motivated, and detail-oriented
• Comfortable using basic technology (email, messaging, online systems)
• Ability to work independently while following structured processes
• No prior travel experience required

Responsibilities

• Assist clients with travel inquiries, planning, and reservations
• Provide outstanding customer service via phone, text, and email
• Research travel options including resorts, cruises, flights, and vacation packages
• Maintain accurate client records and follow up as needed
• Learn travel supplier systems and booking platforms

Benefits

• Flexible, remote work schedule
• Comprehensive training
• Supportive team environment with step-by-step guidance
• Access to travel industry tools, suppliers, and perks
• Opportunity for performance-based income and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed