Customer Experience Specialist (Summer) — Youth Camps & Events
About The Position
The Customer Experience Specialist — Youth Camps & Events is a seasonal, in-person role based at the Headfirst Companies Headquarters in Northwest Washington, DC. In this role, you will serve as a Brand Ambassador for Headfirst, supporting families, campers, and partners throughout our peak summer season. As a Customer Experience Specialist, you will be a primary point of contact for families and customers, providing high-quality service through phone and email communication. Working closely with our full-time Customer Experience and Operations teams, you will manage customer interactions from initiation to resolution while upholding the high standards of the Headfirst brand. Through our Headfirst Youth Camps and Events division, we deliver top-tier STEM, sports, and day camp experiences for kids across the DC metro area. We also partner with professional sports organizations nationwide to provide youth with behind-the-scenes access and engaging instruction that brings the magic of the game to life. This role plays a key part in ensuring families receive timely, thoughtful, and reliable support during the busiest and most impactful time of our season.
Requirements
- Educational Background: Currently pursuing an undergraduate degree, having completed at least three (3) years at an accredited institution.
- Availability: Able to commit 30 hours per week from early February to the end of May. Availability on Mondays is highly preferred.
- Communication Skills: Strong verbal and written communication skills; confident and comfortable interacting with customers via phone and email.
- Self-Starter Mentality: Motivated and autonomous, with a drive to take ownership of tasks and responsibilities.
- Team-Oriented: Collaborative and dependable, prioritizing team success over individual accolades.
- Brand Ambassador: Passionate about the customer experience, embodying the professionalism and enthusiasm that define the Headfirst Companies.
Nice To Haves
- Customer-Facing Experience: Previous experience in retail or a similar customer-facing role is preferred.
Responsibilities
- Deliver Exceptional Customer Experiences from Day 1: Serve as the first point of contact for customer inquiries and service tickets, fostering personal connections and building trust by ensuring all interactions are professional, helpful, and aligned with our brand’s commitment to excellence.
- Manage Family Account Databases: Take the lead in creating strong customer relationships by capturing and tracking customer conversations, inquiries, and enrollments using our CRM (HubSpot) and registration platforms (CampMinder & League Apps).
- Collaborate with On-Site Customer Experience Coordinators: Support 13 on-site Customer Experience Coordinators by Ssharing important family information, addressing customer questions, and helping ensure families receive consistent support both online and at camp locations.
- Problem-Solve Proactively: Anticipate and address potential customer issues, ensuring swift resolution and maintaining a seamless customer experience.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Number of Employees
11-50 employees
