Customer Experience Representative

CDS Global•Dallas, TX

3h•Onsite

About The Position

Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for clients and ensure the best possible experience with Homecare Homebase. At Homecare Homebase, they help home health and hospice organizations across the nation overcome business and technological challenges that stand in the way of patient care and efficiency. As a Customer Experience Representative, this role is often the face of Homecare Homebase for clients, playing an essential role in guiding customers through software challenges and eliminating obstacles so that they can focus their time and energy on delivering high quality patient care. Homecare Homebase's mission is to empower exceptional care among all the clients they serve, and the Customer Experience Representative supports this mission by providing excellent customer service and supporting clients with their daily use of the software.

Requirements

Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
Quick learners with strong problem solving and creative thinking abilities
Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
Team players who are passionate about their work and will actively contribute to a positive, collaborative environment
a bachelor's degree or an equivalent combination of some college and significant work experience

Responsibilities

Communicating with customers via phone, email, and live chat
Assisting customers with questions, software navigation, and issue resolution
Identifying trending issues and providing thorough research and documentation of findings
Coordinating with teams across the business to relay information