Customer Experience Representative
The Jonus Group•Omaha, NE
23h•$18 - $25
About The Position
Seeking an experienced Customer Experience Representative to join a dynamic team. In this role, you will be the first point of contact for policyholders, claimants, and clients, providing exceptional customer service while handling inquiries, claims, and policy information.
Requirements
- Associate's or Bachelor’s degree required
- Minimum of 1 year of experience working in a customer service role
- Excellent customer service, communication, and problem-solving skills.
- Ability to manage a high-call volume efficiently in a fast-paced environment.
- Bilingual skills (e.g., English/Spanish) are a plus.
Responsibilities
- Answer incoming calls and respond to customer inquiries regarding insurance policies, claims, and billing.
- Provide accurate information and resolve customer concerns efficiently and professionally.
- Process policy changes, endorsements, and claims documentation.
- Escalate complex issues to the appropriate department as needed.
- Maintain detailed and accurate records of customer interactions in the system.
- Ensure compliance with company policies and industry regulations.
- Meet or exceed call center performance metrics, including call handling time and customer satisfaction scores.
Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
