Customer Experience Representative
About The Position
Body Art Alliance (BAA) is a global house of brands powering the world of tattooing, piercing, and body jewelry. From machines and inks to jewelry trusted by artists worldwide, our products fuel creativity, craftsmanship, and self-expression. We move fast, think big, and care deeply about our people and our customers. Operational excellence matters here—but so do culture, collaboration, and having fun while building something great. We’re looking for a Customer Experience Representative (CXR) who is passionate about delivering outstanding service and building strong customer relationships. In this role, you’ll be the frontline connection between our brands and our customers—answering questions, resolving issues, processing orders, and identifying opportunities to support customer growth. If you’re solutions-oriented, thrive in a fast-paced environment, and enjoy helping customers succeed, this role is for you.
Requirements
- Excellent communication and active listening skills
- Strong customer service mindset with proven problem-solving abilities
- Ability to remain calm and professional in high-volume or high-pressure situations
- Strong organizational and time-management skills
- Proficiency in Microsoft Office (including Excel) and comfort learning new systems
- High school diploma or equivalent required
- Previous experience in customer support or client service required
- Track record of meeting or exceeding performance or sales goals
- Strong phone-based customer interaction skills
- Ability to multitask and prioritize effectively
- Ability to sit for extended periods while working at a computer
- Ability to lift up to 15 pounds as needed
Nice To Haves
- Experience using CRM systems preferred
Responsibilities
- Handle incoming customer calls and inquiries with professionalism and care
- Identify customer needs and provide accurate information on products and services
- Build trust and long-term relationships through open, clear communication
- Generate and support sales opportunities, including new and repeat customers
- Enter and manage customer orders accurately and efficiently
- Resolve customer questions and concerns; escalate issues when appropriate
- Ensure timely follow-up and resolution of customer issues
- Maintain detailed records of customer interactions in CRM systems
- Follow company communication standards, procedures, and policies
- Support additional projects and duties assigned
Benefits
- Be part of a fast-growing, global organization in the body art industry
- Work with passionate, creative, and collaborative teams
- Opportunity to grow your skills and career within a people-first culture
- Body Art Alliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
