Customer Experience Representative
About The Position
The customer experience representative provides a world class customer service experience through resolution of complex customer inquiries from members, employers, and providers. Hiring for the April 13, 2026 This position is eligible to work remotely, or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment. Why Join Us? • Family Comes First: Total rewards package that promotes the idea of family first for all employees. • Professional Growth Opportunities: Advance your career with ongoing training and development programs. • Dynamic Work Environment: Collaborate with a team of passionate and driven individuals. • Trust: Work for one of the most trusted companies in Kansas • Stability: 80 years of commitment, compassion and community Compensation 20.96- $26.20 Non Exempt grade 11 • Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The salary range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts. Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.
Requirements
- Effective communication skills to resolve complex inquiries and complaints.
- Ability to interact positively with internal and external customers while demonstrating empathy, adaptability, problem solving, and listening skills.
- Analytical and problem-solving skills to diagnose problems and recommend effective solutions.
- Ability to listen, talk, type, and perform research simultaneously using various research channels.
- Time-management skills to respond to customer inquiries promptly.
- Technical skills to effectively use computer programs and troubleshoot simple computer issues.
- Must be comfortable working independently in a structured environment.
- Ability to adhere to a rigid schedule and have regular and predictable attendance.
- High school diploma or equivalent.
- Two years of navigating multiple computer systems.
- Two years of customer service experience.
- Communicate by telephone 95 percent of the workday.
- Use a personal computer in a stationary position at least 95 percent of the workday.
Nice To Haves
- College or continuing education courses in communications and/or medical related fields.
Responsibilities
- Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication. Inquiries can be regarding contract benefits, eligibility, coverage and plan changes, payments, claims, prior authorization, appeals, and complaints.
- Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements.
- Work with peers, other departments, and leadership to find appropriate solutions to problems.
- Perform assigned job-related duties as required, including any special projects.
Benefits
- Base compensation is only one component of your competitive Total Rewards package
- Incentive pay program (EPIP)
- Health/Vision/Dental insurance
- 6 weeks paid parental leave for new mothers and fathers
- Fertility/Adoption assistance
- 2 weeks paid caregiver leave
- 5% 401(k) plan matching
- Tuition reimbursement
- Health & fitness benefits, discounts and resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
