Customer Experience Representative

Granite Construction • Sparks, NV

2d • $60,458 - $90,686

About The Position

Building a career at Granite may be the most valuable thing you could do... Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite’s century-old success. We’re building more than infrastructure; we are building your future. General Summary This position is responsible for receiving customer orders to ensure order setup and materials dispatch matches the customers needs, owning assigned list price customers, developing relationships with and managing retention strategy for assigned list price customers to improve margins across the company’s aggregate and asphalt operations to ensure outstanding customer service, loyalty and retention.

Requirements

• High school diploma or equivalent
• Experience in a customer facing role desired
• MS Office intermediate to high level required
• Bilingual (Spanish Preferred)
• Comply, understand, and support corporate safety initiatives to ensure a safe work environment
• Ability and willingness to abide by the company’s Code of Conduct

Responsibilities

• Manage call in orders to ensure calls are answered timely.
• Set up orders and dispatch material sales based upon customer demand.
• Recapture lost sales through on-time submittals, scheduling efforts, and customer relationships after “bid day.”
• Recapture lost customers through outreach efforts, in coordination with sales team, to ensure list price customers receive “best in industry” customer support from the company’s Materials team.
• Provide customer service as required for credit card charges, invoice inquiries, ticket inquiries, etc.
• Coordinate submittals and other quality documentation to ensure the company is simple and easy to do business with while maintaining our materials quality standards.
• Provide quotes and pricing as appropriate, in coordination with sales team, to serve existing customers and potential leads.
• Collaborate with Operations staff to ensure order confirmation and effective scheduling.

Benefits

• Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.
• Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents.
• Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).
• As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.
• Benefits may vary for positions located outside of the continental United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED