Customer Experience Representative

Ace Relocation Systems, Inc.•San Marcos, TX

1d•$19 - $20•Hybrid

About The Position

Join a company that moves people — and the industry — forward. For over 40 years, Ace Relocation Systems has been a leader and innovator in the moving and relocation industry. We’ve built our reputation by combining top-tier customer care, modern technology, and a people-first culture that drives everything we do. From investing in cutting-edge tools and modern facilities to giving back through organizations like Move for Hunger, the American Cancer Society, and Truckers Against Trafficking, we’re a company that believes in making an impact — on our customers, our team, and our community. If you’re ready to grow your career in a tech-forward, customer-focused, and team-oriented environment, we want to meet you! What You’ll Do As a Customer Experience Representative, you’ll be the friendly, knowledgeable voice guiding our customers through every stage of their relocation. You’ll:

Requirements

1+ years of customer service experience in an office environment (moderate to heavy volume)
Strong time management, attention to detail, and a proactive mindset
The ability to stay cool under pressure, think on your feet, and find solutions fast
A positive, adaptable, team-player attitude
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook.
Competent with Microsoft Teams.
High School Diploma or General Education Degree (GED)
1-2 years of relevant work experience

Responsibilities

Coordinate relocation services and ensure everything runs smoothly and on schedule
Communicate clearly and professionally with both customers and internal teams
Deliver top-notch service that makes every customer feel valued and supported
Help maintain Ace’s reputation for excellence and dependability

Benefits

Competitive pay: $19–$20 per hour
A collaborative, team-oriented culture that values your ideas and growth
Paid vacation, sick days, and holidays
Comprehensive benefits, including 401(k) with company match
Hybrid schedule after 90 days and successful training completion – 3 days in-office 2 days work from home
And much more — because we know great people deserve great perks.
medical, dental, vision, life, and optional disability insurance
sick pay of 2.66 hours for every 80 hours worked
Vacation pay of 3.08 hours for every 80 hours worked
paid holidays (7 days annually)
three personal days (prorated based on start date)
bereavement pay and retirement benefits