Customer Experience Representative

Azelis•East Stroudsburg, PA

About The Position

Position Summary Process orders from customers in a timely manner, ensuring order accuracy and compliance with customer requirements. Handle other customer requests or issues that may or may not relate directly to an order, process sample requests and assist in handling general office duties that are assigned to the customer service department. Key Strengths Pleasant demeanor. Good communications skills. Strong verbal, written communication and interpersonal skills. Good computer skills. Ability to prioritize tasks. Good efficiency and accuracy skills. Excellent organizational skills. Ability to collaborate with the multiple levels within the organization Willingness to serve the customer and meet their requirements/requests in a professional and timely manner. Ability to work as a team member Position Requirements 4-year college graduate (preferred) Must be able to multitask Ability to organize work as required to meet customer demands or corporate demands Ability to prioritize work, determining what is critical and needs to be completed Proficient in Microsoft Office products Reports To: Customer Service Manager Direct Reports: None Areas of Responsibility: Answer telephone and follow up as needed. Order processing – includes taking the order, entering the order, allocating inventory/completing a purchase order for direct shipments, arranging freight and meeting customer specific instructions. Order Acknowledgement – includes updating comments for all orders, timely updates to the customer on the delivery of their PO’s, and review of customer’s PO instructions to Chempax comments for accuracy Interface with customers as necessary regarding their order and resolve any problems that may occur. Process Sample Requests. Handle customer complaints including documentation, disposition and corrective action. Maintain and update customer information such as address, telephone number, etc. in the ERP. Update customer comments with regard to specific customer requirements. Maintain a clean and safe working environment at all times Promote teamwork within department and across all departments and affiliates Other Responsibilities include (but not limited to) Understand and adhere to/follow the department procedures and policies Adhere to and support the principles of Responsible Distribution™. Assume other activities and responsibilities from time to time as directed. Physical Demands and Work Environment Characteristics The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee must frequently lift and/or move up to 10 pounds. The Job Description is not an exhaustive list of all duties and responsibilities, nor does it constitute an employment agreement between the employer and employee. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners. Impact through ideas. Innovation through formulation. Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. You can view the EEOC Know Your Rights poster here. Azelis Americas’ U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [email protected].

Requirements

Must be able to multitask
Ability to organize work as required to meet customer demands or corporate demands
Ability to prioritize work, determining what is critical and needs to be completed
Proficient in Microsoft Office products
Pleasant demeanor.
Good communications skills.
Strong verbal, written communication and interpersonal skills.
Good computer skills.
Ability to prioritize tasks.
Good efficiency and accuracy skills.
Excellent organizational skills.
Ability to collaborate with the multiple levels within the organization
Willingness to serve the customer and meet their requirements/requests in a professional and timely manner.
Ability to work as a team member

Nice To Haves

4-year college graduate (preferred)

Responsibilities

Answer telephone and follow up as needed.
Order processing – includes taking the order, entering the order, allocating inventory/completing a purchase order for direct shipments, arranging freight and meeting customer specific instructions.
Order Acknowledgement – includes updating comments for all orders, timely updates to the customer on the delivery of their PO’s, and review of customer’s PO instructions to Chempax comments for accuracy
Interface with customers as necessary regarding their order and resolve any problems that may occur.
Process Sample Requests.
Handle customer complaints including documentation, disposition and corrective action.
Maintain and update customer information such as address, telephone number, etc. in the ERP.
Update customer comments with regard to specific customer requirements.
Maintain a clean and safe working environment at all times
Promote teamwork within department and across all departments and affiliates
Understand and adhere to/follow the department procedures and policies
Adhere to and support the principles of Responsible Distribution™.
Assume other activities and responsibilities from time to time as directed.