Customer Experience Representative

Ryan Lawn & Tree Inc•Merriam, KS

2d•$18•Hybrid

About The Position

Want to work for the best? Ryan Lawn & Tree was just named one of the top three lawn and landscape companies in the U.S.! Ryan Lawn & Tree is passionate about the voice of the clean red trucks and helping customers in our communities. We go all out to provide world class service for all of our customers. We are seeking a compassionate, high energy, caring customer service representative to bring excellent customer service to our team!

Requirements

Bachelor’s degree or equivalent preferred, high school education or equivalent required
1-3 years of customer service experience in a call center environment
Friendly and resolution focused interpersonal skills
Articulate verbal and written communication skills
Proven organizational and time management skills
Ability to keep up in a fast-paced environment
Strong attention to detail and ability to solve complex problems
Excellent collaboration and teamwork skills
Technical aptitude
Experience navigating various business systems to support customer inquiries

Nice To Haves

Salesforce experience is a plus
Openness to additional responsibilities

Responsibilities

Provide accurate, friendly, and responsive service to customers
Establish a positive rapport with existing and potential customers via inbound and outbound calls
Maintains a working knowledge of products, services and policies within the business to serve as an internal information source
Accurately document interactions and information into the customer database
Effectively communicate with multiple departments and branches to ensure each customer's needs are met in a timely and accurate manner
Ability to multitask
Accurately typing and entering data received will engaging with customers
Adaptability: Effectively manages and supports changes to processes and procedures