Customer Experience Representative

Turbare Manufacturing LLC•Conway, AR

4h•Hybrid

About The Position

Turbare Manufacturing is a leading provider of high-quality compounded medications in the pharmaceutical industry. As a 503B outsourcing facility, we are committed to meeting the needs of healthcare providers and ensuring the highest standards of safety, quality, and compliance in our operations. Our motto, “Only The Best Will Do,” reflects our dedication to excellence in every aspect of our work. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at our 503B Sterile Compounding Facility. The ideal candidate will be responsible for providing exceptional service to our clients, ensuring seamless communication, addressing inquiries, and delivering support throughout the order process. This position requires strong communication skills, a keen attention to detail, and an understanding of the highly regulated pharmaceutical environment in which we operate.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree in a relevant field, preferred.
Minimum of 2 years of experience in customer service or support, preferably in the pharmaceutical or healthcare industry.
Strong understanding of FDA regulations, 503B compounding, and current Good Manufacturing Practices (cGMP) is a plus.
Excellent communication and interpersonal skills, with a customer-first mindset.
Detail-oriented, organized, and able to handle multiple tasks and priorities in a fast-paced environment.
Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

Serve as the first point of contact for customers, responding to inquiries via phone, email, and other communication channels.
Address customer concerns or issues, offering timely solutions and escalating complex matters to the appropriate internal teams when necessary.
Provide accurate product and service information, ensuring customers understand our sterile compounding capabilities and processes.
Assist customers with placing, tracking, and managing orders in compliance with industry regulations and company protocols.
Ensure that all orders are accurately processed and that customers receive timely updates on order status, including shipping and delivery timelines.
Coordinate with production, quality assurance, and logistics teams to ensure timely fulfillment of orders.
Maintain a strong understanding of relevant FDA and cGMP regulations, ensuring customer interactions are conducted in compliance with these standards.
Document all customer interactions, orders, and inquiries in the company’s system to ensure accurate records and follow-ups.
Actively contribute to the development of customer service policies and procedures to improve overall customer satisfaction.
Identify areas of improvement in the customer experience and work closely with internal teams to implement enhancements.
Stay up to date with industry trends, new products, and changes to regulations impacting sterile compounding services.
Participate in ongoing training to improve product knowledge, customer service skills, and compliance awareness.