Customer Experience Representative

Caterpillar•Green Valley, AZ

1d•Onsite

About The Position

When you join Caterpillar, you're joining a global team dedicated to building stronger, more sustainable communities and a better world. Cat Digital, the digital and technology arm of Caterpillar Inc., leverages advanced technologies like data, AI, and telematics to create industry-leading digital solutions for customers and dealers, managing over 1.5 million connected assets worldwide. This is an entry-level project manager position focused on collaborating with the Event Planner to schedule, develop, coordinate, and manage logistical services for marketing-related events, exhibits, and projects for internal and external customers. The role involves managing 7 to 12 projects per week and may require on-site implementation, working closely with the Field Operations Manager and Event Planner.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner
Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers
Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives

Nice To Haves

College Degree in Business, Marketing or Events Management Preferred or equivalent experience
Prior experience with project management and/or events
Personal computer skills and familiarity with various software packages (Microsoft Office Suite)
Exceptional Communication Skills
Strong Team Collaboration Skills
Adaptability & Flexibility
Exceptional Time & Detail Management
Working knowledge and familiarity with various Caterpillar Products

Responsibilities

Work closely with the other Event Planner on countless tasks for onsite execution of events
Manage event intake process
Manager Eventscase Registration per group
Greet groups upon arrival at THDLC
Direct groups to assigned rooms
Maintain contact and customer satisfaction during the actual event
Assist with facility social media account(s)
Work with the other Event Planner on specific needs for events and communicate those needs to the F&B (food & beverage) staff
Menu creation with the head chef
Communicating food allergies to the chef
Ensure F&B breaks are set on time and in the correct places
Ensure the presentation of F&B services meets the standards/expectations of the DLC’s
Keep inventory of F&B related to breaks as well as anything needed for breaks such as paper goods, cutlery, etc.
Assist head chef in F&B orders
Maintain consistent food and beverage options for breaks while being mindful of additional seasonal options
Manage food costs
Collaborate and communicate with facilities logistics team for event set up
Collaborate and communicate with head chef on extra staffing needed for large events
Assist whenever extra help is needed including prepping, setting breaks, setting tables, etc.