Customer Experience Representative
About The Position
Ace Relocation Systems has been a dynamic leader and innovator in the relocation industry for over 40 years. Our commitment to reinvesting in equipment, modern facilities, cutting-edge technology, and an exceptional team has positioned us as a forward-thinking, customer-focused organization. We pride ourselves on delivering creative solutions with an unwavering dedication to safety and service excellence. Beyond our business, we take pride in giving back by supporting impactful charities like Move for Hunger, the American Cancer Society, and Truckers Against Trafficking. If you're seeking a tech-forward, people-first company that values its employees and serves a diverse range of esteemed clients, we invite you to join Ace Relocation Systems! Are you? Team-oriented? Passionate about delivering exceptional customer service? If you answered yes, we want you to come to be a part of the Ace Relocation Team! Position: Customer Experience Representative
Requirements
- Two years of moderate to heavy hands-on customer service in an office environment
- Exceptional time management and attention to detail
- Be adaptable, flexible and versatile.
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook.
- Competent with Microsoft Teams.
- High School Diploma or General Education Degree (GED)
- 2-4 years of relevant work experience
Responsibilities
- Communicate information and timeline objectives to ensure timely-coordinated relocation services.
- Service internal and external customers while providing a top tier experience that leaves a lasting impression.
- Communicate effectively and professionally with customers and staff.
Benefits
- Collaborative and team-oriented environment
- Paid vacation/sick/holidays
- Comprehensive benefits package including 401k with match.
- Workplace Flexibility
- medical, dental, vision, life, and optional disability insurance
- sick pay of 2.66 hours for every 80 hours worked
- Vacation pay of 3.08 hours for every 80 hours worked
- paid holidays (7 days annually)
- three personal days (prorated based on start date)
- bereavement pay and retirement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
