Customer Experience Representative

Southern Tide•Greenville, SC

2d•Onsite

About The Position

At Southern Tide, our mission is to share our love for the coastal lifestyle through premium products, experiences, and service. We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts! This is an in-person position is based out of our corporate office in Greenville, SC. The Customer Experience Representative is the voice of Southern Tide, answering all inbound calls and making a great first impression. S/He will provide excellent customer service, representing our brand, our culture and our commitment to our customer. Crew Position: Answers inbound calls, addressing all web and store requests, product questions, order changes, shipment tracking, etc. Responds to customer emails and chats in a timely and accurate manner. Strives to solve customer problems in the most efficient and customer centric approach. Stays knowledgeable of key features, attributes, and benefits of all items to provide answers to customer questions. Stays knowledgeable of garment measurements to answer size/fit questions and make appropriate recommendations. Makes recommendations for new/coordinating items as opportunity arises to upsell and cross-sell. Partners with the logistics department to process online product returns. Supports the Customer Experience & Digital Associates on select tasks when needed. What all hands on deck looks like... Enjoy roles that operate in a fast-paced environment

Requirements

Strong communicator, both oral and written
Quick to problem solve while staying organized
Customer focused
High School Diploma
Generally, 2+ years of relevant work experience
Proficient in Microsoft Suite

Responsibilities

Answers inbound calls, addressing all web and store requests, product questions, order changes, shipment tracking, etc.
Responds to customer emails and chats in a timely and accurate manner.
Strives to solve customer problems in the most efficient and customer centric approach.
Stays knowledgeable of key features, attributes, and benefits of all items to provide answers to customer questions.
Stays knowledgeable of garment measurements to answer size/fit questions and make appropriate recommendations.
Makes recommendations for new/coordinating items as opportunity arises to upsell and cross-sell.
Partners with the logistics department to process online product returns.
Supports the Customer Experience & Digital Associates on select tasks when needed.