Customer Experience Representative
About The Position
Have you been looking for a challenging job with opportunities for growth and great benefits? Then HBC has the job for you! Our Customer Experience & Sales Representatives are responsible for customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. We are looking for people to provide an exceptional "HBC Customer Experience" that is second to none. Opportunities for advancement, a robust benefits package, and a friendly atmosphere await. Apply today for a chance to join HBC!
Requirements
- High school diploma or GED equivalent is required.
- Post-high school education preferred.
- Willing to participate in NCTI certification/development courses.
- 3 years of CATV or other relevant technical/electronic experience.
- Ability to prioritize and organize effectively.
- Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system).
- Knowledge of basic mathematics.
- Able to communicate clearly, educate customers, and promote/sell company services.
- Able to work independently and plan accordingly to complete daily assignments.
- Must be flexible and able to handle multiple tasks concurrently.
Nice To Haves
- Knowledge of video, broadband, and phone products and services.
- Ability to utilize problem solving techniques with high end broadband equipment.
Responsibilities
- Adapt, learn, and deliver the best customer service our industry can give.
- Sell and promote company products and services.
- Research customer complaints, processing payments, and billing adjustments.
- Achieve sales goals by soliciting new and/or upsell services.
- Follow up on and close sales leads.
- Resolve customer account issues.
- Perform service order provisioning through multiple user interfaces.
- Perform other duties as may be requested by supervisor.
- Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers.
- Follow all safety rules and comply with company policies and specifications.
- Speak and understand English language proficiently.
Benefits
- Family Medical (3 plans to choose from), Dental and Vision
- Company funded HSA
- Company Paid Short Term Disability
- Company Paid Long Term Disability with Voluntary option
- Company Paid Parental Leave
- Company Paid Life as well as Voluntary policies
- 401(k) with generous company match
- Paid Time Off
- Volunteer Paid Time Off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
