Customer Experience Representative - Fresno Airport

Enterprise Rent-A-Car•Fresno, CA

49d•$21•Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position is located at Fresno Yosemite Airport - 5175 East Clinton Way Fresno, CA 93727. The pay for this position starts at $20.50 / hour Schedule: Sunday: 3:15pm - 12:15am Monday: 3:15pm - 12:15am Tuesday: off Wednesday: off Thursday:3:15pm - 12:15am Friday: 3:15pm - 12:15am Saturday: 3:15pm - 12:15am This team will stay as late as 2am for delayed flights with confirmed customers.

Requirements

High School Diploma or G.E.D. required
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license
Must have a minimum of 2 year of customer service and sales experience in retail, guest services, or administrative support
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be at least 18 years old

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned