Customer Experience Representative - Columbus Airport

Enterprise•Columbus, GA

3d•$17•Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. The pay for this position starts at $16.60 / hour. This position is located at Columbus Airport (CMH) - 4106 International Gateway, Columbus, GA 43219 . We offer: Paid time off Employee rental car discounts Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development We have the following schedules available: Monday: 8:00am to 6:00pm Tuesday: 1:00pm to 9:30pm Wednesday: OFF Thursday: 8:00am to 6:00pm Friday: 8:00am to 6:00pm Saturday: OFF Sunday: 8:00am to 3:30pm Or Monday: 12:00pm to 9:30pm Tuesday: OFF Wednesday: 12:00pm to 9:30pm Thursday: 12:00pm to 9:30pm Friday: 12:00pm to 9:30pm Saturday: 8:00am to 3:30pm Sunday: OFF Responsibilities We are hiring now for immediate openings.

Requirements

Must have a minimum of 1 year of continuous customer service retail or administrative support experience
Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be at least 18 years old
High School Diploma or G.E.D. required

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned