Customer Experience Representative

Taylor Corporation • North Mankato, MN

1d • $16 - $18

About The Position

FolderWorks, a division of Taylor Corporation, is looking for a Customer Experience Representative to join the team! In this position, you will play an important role in making sure our customers are taken care of and our team is well represented.

Requirements

• High school education or equivalent in related experience
• 1+ years of experience in a customer service related field
• Ability to communicate professionally both verbally and in writing
• Strong multi-tasking, attention to detail and analytic problem-solving skills
• Work well independently as well as in a team environment
• Microsoft Experience
• To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Nice To Haves

• 1+ years of related experience and/or training
• Basic understanding of the print process along with basic paper knowledge; paper grades
• Willing to look at new and innovative ways to improve methods and processes

Responsibilities

• Be the first point of contact for customers through email and phone communication
• Answer questions on pricing, order status, inventory, and more
• Support & consult with the customer to provide recommendations and solutions
• Monitor high priority customer orders

Benefits

• Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED