Customer Experience Representative

Rentokil Initial

5h•$20 - $25•Remote

About The Position

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada. Rentokil-Terminix is currently seeking an experienced Customer Experience Representative to be a part of our fast-paced team. Job location: Remote Timings: 11:00am-8pm Est Shift with alternating Saturday shifts Salary: $19.5-$25 CAD/Hr. This role will act as a liaison, providing product/service information, answering questions on calls and emails, and resolving issues. This position interacts with customers to answer product, service, and billing questions and assist with customer requests. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.

Requirements

Persuasive communication skills and lots of personality!
Sales oriented, has the ability to identify sales opportunities within a service environment
Energetic, positive and self motivated
Naturally empathetic, with the ability to build a strong rapport
Excellent communication skills - both verbal and written
Professional demeanor, stellar phone etiquette
Able to perform successfully in a high paced, results-oriented environment
Ability to build relationships and communicate with a broad range of people
Well organized, energetic and reliable
Ability to work independently in a busy environment
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
At least one year’s experience in a Call Centre role answering phone calls and emails
Proficient with Microsoft Office, Outlook and other applicable computer programs
High school diploma – College preferred
Will have to undergo a criminal background check
Will be required to wear a headset, input data and sit for long periods of time

Nice To Haves

Bilingual English/French an asset

Responsibilities

Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
Receiving and placing customer service telephone calls, completing web forms and responding to emails
Entering and processing orders for new and existing customers
Investigating issues and resolving customer complaints
Updating and managing customer databases
Actively promoting Terminix products and services
Monitoring the route and status of field technicians to coordinate and prioritize their schedule
Relaying work orders, messages, and information to and from technicians and field management
Constantly improving results by adhering to a philosophy of service excellence, and following business processes
Providing an outstanding customer experience to all customers
Available to work as required based on customer needs
Performing other duties