Customer Experience Representative

CDS Global • Dallas, TX

3h • Onsite

About The Position

Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for clients and ensure the best possible experience. Homecare Homebase helps home health and hospice organizations nationwide overcome business and technological challenges that hinder patient care and efficiency. As a Customer Experience Representative, this role is often the face of Homecare Homebase for clients, guiding them through software challenges and eliminating obstacles so they can focus on delivering high-quality patient care.

Requirements

• Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
• Quick learners with strong problem solving and creative thinking abilities
• Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
• Team players who are passionate about their work and will actively contribute to a positive, collaborative environment
• A bachelor's degree or an equivalent combination of some college and significant work experience
• Have the right to work in the US without immigration sponsorship

Responsibilities

• Communicating with customers via phone, email, and live chat
• Assisting customers with questions, software navigation, and issue resolution
• Identifying trending issues and providing thorough research and documentation of findings
• Coordinating with teams across the business to relay information

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Meaningful work
• Flexibility (work-life balance)
• A company that gives back (supports numerous charitable fundraising initiatives)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees