Customer Experience Representative

J L Marine Systems, Inc. • Clair-Mel City, FL

7d • Onsite

About The Position

The Entry-Level Customer Experience Representative supports customers and dealers through inbound phone calls and emails. This is an office-based role focused on building positive customer relationships, resolving basic to moderately complex inquiries, and coordinating with internal teams to ensure timely and accurate responses. This position is ideal for individuals starting their career in customer support or administrative service roles.

Requirements

• High school diploma or GED required.
• 1–2 years of customer service experience preferred (internships, part-time roles, or volunteer experience accepted).
• Strong multitasking ability.
• Excellent communication and customer relationship skills.
• Ability to work effectively in a team environment.

Nice To Haves

• Relevant certificates or related experience a plus, but not required for entry-level consideration.

Responsibilities

• Actively listen to customers to understand their needs and determine appropriate solutions.
• Provide basic to moderate technical assistance.
• Process inbound orders accurately.
• Participate in cross-training across technical and sales-related customer service tasks.
• Resolve common customer concerns, such as shipping or invoicing issues.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees