Customer Experience Representative, RCC – Part Time

City of Burlington

15d•$27 - $33•Onsite

About The Position

Reporting to the Supervisor, RCC Customer Experience the Customer Experience Representative, RCC is responsible for providing direct customer service at community centres, arenas, and pools. This includes registrations, membership sales, and drop-in admissions.

Requirements

You have at least two (2) years of related work experience as well as dynamic customer service and public relations skills.
The ability to work well in a fast-paced environment is essential.
You have solid experience in Microsoft Outlook, Word and Excel as well as knowledge of point of sale or membership and registration software.
Shifts will include daytime, evenings and weekends, requiring an individual with flexible availability.
This position may require occasional travel between sites and/or City facilities and must provide own transportation.
This position requires the successful candidate to provide a clear criminal record check at their own expense.

Nice To Haves

Experience with recreation registration software and knowledge of recreation programs would be considered an asset.

Responsibilities

Providing welcoming reception duties and customer service to community members and visitors.
Maintaining knowledge of a wide range of recreation program and facility information.
Providing information and responding to customer enquiries and service requests received at counters, on the phone or by email.
Performing transactions with various payment types for program admissions, registrations and other department services, as well as completing end of shift deposits.
Liaising with program and facility staff to support a positive customer experience including issue resolution.