Customer Experience Representative I

Capitol Federal® Savings Bank•Topeka, KS

71d•$17

About The Position

Do you perform well under pressure and love interacting with customers over the phone? Join our team as a Customer Experience Representative and be a vital part of our commitment to delivering top-notch customer experiences. We are seeking people who will go above and beyond to meet our customer’s needs. As a Customer Experience Representative, you will receive incoming calls and assist customers by providing product/service information and resolving any emerging problems that our customer accounts might face accurately and efficiently. These exciting opportunities offer career growth within a full-service financial institution in business for over 130 years! In 2024, Newsweek selected Capitol Federal as one of the best places to work in America! About Us - At Capitol Federal® we know a great company starts with great people. Together, we can shape the future of banking in the Midwest. Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community. By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.

Requirements

High school education or equivalent
A minimum of one to three years of similar or related experience
People-First Mindset
Patient
Effective Problem-Solving Skills
Ability to Work Under Stress
Effective Listening Skills

Responsibilities

Receive incoming calls
Assist customers by providing product/service information
Resolve any emerging problems that our customer accounts might face accurately and efficiently