Customer Experience Representative Associate

Allina Health System • Coon Rapids, MN

15d • $20 - $28 • Onsite

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: Consider joining our Customer Experience Call Center! The Customer Experience Center supports all of Allina Health and works directly with patients and family members to help them navigate care. Customer Experience Center 8880 Evergreen Blvd, Coon Rapids, MN Multiple Needs available that focus on: Full Time (40 hours/week) and full benefits Onboarding: First 8 weeks – 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls. Customer Experience Center is open 24/7/365 Shift/schedule will be assigned after 8 weeks of training Current shift start times are from 7:00 AM to 11:30 AM Shift end times are 3:30 PM to 8:00 PM Weekends may be a part of schedule Candidates must be flexible to meet business needs Public transportation options are available for both locations Job Description: Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.

Requirements

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Nice To Haves

• Associate's or Vocational degree
• Experience in a health care setting
• Experience with Healthcare Scheduling
• Experience with Customer Service

Responsibilities

• Provides patient access to systemwide services.
• Identifies need of customer by using active listen skills.
• Assists patient, clinical professionals and the general public with access to health care services.
• Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
• May assist customers with systemwide navigation.
• May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
• Systemwide registration processes are consistently followed to ensure accuracy.
• May include data needed to page critical events.
• May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
• May utilizing digital platform tools.
• May operate a multi-phone system.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Paid Caregiver Leave
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed