Customer Experience Program Manager - Windows Cloud  Experiences

Microsoft • Redmond, WA

1d

About The Position

As part of the Windows Cloud Experiences product group, the Customer Acceleration Team engages with Windows in the Cloud most strategic customers via data-driven customer/engineering feedback loop as part of their adoption of the service. We are looking for a Customer Experience Program Manager to drive positive product change through influencing product priorities, using customer listening and technical knowledge. Come join a team focused on learning from deep technical engagement with customers to improve Azure Virtual Desktop (AVD) and Windows 365 and accelerate adoption of Windows in the cloud. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• These requirements include, but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Nice To Haves

• Bachelor's Degree AND 4+ years of experience in product/service/project/program management or software development
• OR equivalent experience.
• 5 + years' experience with Microsoft 365 endpoint/desktop management (such as Windows 365, Intune, Microsoft Endpoint Manager, Configuration Manager, Azure Active Directory).
• OR Microsoft desktop virtualization (such as Azure Virtual Desktop, Remote Desktop Services).
• OR Microsoft Azure technologies, including expertise in network and compute.
• Proven ability to develop and manage relationships with customers.
• Proven experience working with other program/product managers, software engineers, and product marketing teams throughout the product development lifecycle to deliver best-in-class customer experiences.
• Demonstrated knowledge of the software development methodologies.
• Experience in identifying root causes of product gaps.
• Proven track record driving the prioritization of product improvements based on customer requirements.

Responsibilities

• Build trust with a targeted selection of complex and advanced customers to capture feedback and insights through the product development lifecycle.
• Independently contribute to identifying customers’ unmet or unknown needs for enhancements or development of multiple feature areas via quantitative and qualitative analyses while working directly with customers, and scopes the impact and prioritization of a problem.
• Bring together internal teams and external customers and engage in direct 1:1 (e.g., visits, interviews) customer engagements to solicit feedback and understand their experiences with Microsoft’s products and services.
• Maintain a broad understanding across multiple product areas working with customers.
• Influence and engage with cross-functional internal partners, external customers, including early adopting customers, senior leadership, and other key stakeholders to gather input and garner support for product/service vision, strategy, and roadmap for multiple feature areas.
• Travel to and work on-site at customer locations (approximately 25% travel).
• Embody our Culture and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees