Customer Experience Marketing Admin (Dreamweaver)

Marriott Vacations Worldwide•Orlando, FL

About The Position

At a Marriott resort, a Dreamweaver understands that luxury is not defined by excess, but by intention. By anticipating needs and delivering thoughtful, personalized moments at scale, the Dreamweaver helps transform vacations into lifelong memories. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members

Requirements

Strong emotional intelligence and interpersonal skills
Exceptional listening, observation, and problem-solving abilities
Creativity grounded in operational reality
Ability to influence without authority in a matrixed resort environment
High level of trust, discretion, and accountability
Passion for hospitality, storytelling, and guest experience excellence
Excel
Power Point

Responsibilities

Observe, listen, and gather guest insights throughout the resort journey—pre-arrival, on-property, and post-stay.
Identify opportunities to celebrate milestones (anniversaries, family reunions, first vacations, recoveries, achievements) and respond to unspoken needs.
Design and deliver thoughtful, personalized moments that feel effortless and authentic while remaining aligned with Marriott brand standards.
Execute surprise-and-delight gestures that enhance the guest experience without disrupting resort operations.
Partner with Marketing Executives, Marketing & Sales Leadership, Front Desk, Guest Services, Housekeeping, Food & Beverage, Recreation, Spa, and Activities teams to seamlessly integrate special moments into the guest journey.
Act as a connector between departments to ensure consistency and follow-through.
Reframe service challenges as opportunities to build trust and advocacy through generosity, empathy, and proactive care.
Empower frontline teams by modeling how elevated service can turn issues into lasting positive memories.
Serve as a culture carrier for Marriott’s service values and “Moments that Matter,” inspiring associates to look beyond transactional service.
Share guest stories and outcomes to reinforce learning, recognition, and continuous improvement.
Balance creativity with operational awareness, ensuring experiences are scalable, sustainable, and compliant with brand and safety standards.
Track guest moments and feedback to identify trends and opportunities for broader impact.